Reference

Terms Conditions at 333v

These terms govern every interaction between you and 333v — from opening your account and funding it through DANA, OVO, or GoPay, to placing wagers and requesting withdrawals.

Account RulesPayment TermsUsage PoliciesDispute ProcessEligibility Clauses
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333v Terms Conditions at 333v
POLICY HELP CHANNELS

How to Reach Us About These Terms

If anything in these terms is unclear, or if you believe a clause has been applied to your account incorrectly, reach out through any of the channels below. We handle policy queries with the same priority as technical issues — your question will not sit in a separate queue simply because it concerns a clause rather than a game.

Live Chat Open live chat from any page on our mobile or desktop site. A support agent can walk you through specific clauses, explain how a rule was applied to your account, or escalate a formal dispute if needed.
Email Send a detailed message outlining which clause concerns you and attach any relevant screenshots. Email is suited for disputes or formal requests — we respond and keep a written trail you can reference later.
In-App Ticket From your account dashboard, submit a ticket tagged under 'Terms Query'. This routes directly to the compliance team rather than general support, so responses focus on policy rather than technical troubleshooting.
HOW WE HANDLE YOUR DATA

Account Security, Data Retention, and Your Rights

We take the integrity of your account and your personal information seriously. Below are six specific areas where our terms intersect with your data, your device, and your control over your own account. Each one outlines what we do, why, and how you can request changes or removal.

Data Collection Scope

We collect only what is necessary to run your account: name, email, phone number, and the e-wallet details you use for DANA, OVO, or GoPay deposits. We do not harvest contacts, gallery data, or location beyond region-level eligibility checks.

Cookie Usage

333v uses session cookies to keep you logged in and preference cookies to remember your language and layout choices. We do not sell cookie data to third parties.

Account Security Layers

Your login is protected by a PIN or OTP sent to your registered phone number. If you switch devices, we trigger an additional verification step before granting wallet access — this prevents unauthorized withdrawals even if someone obtains your password.

Retention Period

We retain your account data for as long as your account remains active, plus a period after closure as required by applicable regulations in eligible regions. After that window, personal identifiers are anonymised or deleted from our systems.

Requesting Data Changes

You can update your email, phone number, or registered name from the account settings page. For changes that affect wallet verification — such as switching from OVO to GoPay — submit a support ticket so we can re-verify ownership before…

Account Deletion

You may request full account deletion at any time by contacting support via live chat or email. We process the request after confirming identity and settling any pending withdrawals. Once deleted, the associated username cannot be reused.

Common Questions About Our Terms & Conditions

Below are the questions we hear most when someone opens these terms for the first time. Each answer points to the relevant clause behaviour so you know exactly where you stand.

Eligibility depends on local law and the region you access from. You must be of legal age in your jurisdiction. We do not determine legality on your behalf — it is your responsibility to confirm access is permitted where you are located.

No. Our terms allow one account per person. If duplicate accounts are found, we may close the extras and move any remaining eligible balance to the original account. Repeated violations can result in permanent suspension.

Depending on severity, we may issue a warning, temporarily restrict account features, or permanently close the account. For financial breaches — such as using someone else's DANA wallet — funds may be frozen pending investigation before any action is taken.

We post the revised version on this page and send a notification to your registered email or phone. Continuing to use the platform after that notification constitutes acceptance. If you disagree, you can close your account and withdraw eligible funds.

Yes. The payment section of our terms specifies that deposits must originate from an e-wallet registered in your own name. Third-party transfers are not accepted, and any deposit flagged as third-party may be returned to the source wallet.

You may request access to the data we hold, ask for corrections, or request deletion. Submit a support ticket or email specifying what you need. We respond within a reasonable timeframe and will not charge you for standard data requests.

During a review — triggered by a potential terms breach or unusual activity — withdrawals are paused until the investigation concludes. If the review clears you, the full balance becomes available again. We aim to resolve reviews promptly.

Yes. Whether you wager on Liga 1 football matches through the sportsbook or join a Lightning Roulette Room session, the same overarching terms govern your account, your balance, and your obligations. Game-specific rules are layered on top, not instead.

You can raise a formal dispute through email or the in-app ticket system. Outline the decision you contest, attach evidence, and our compliance team will review. If the initial resolution is unsatisfactory, we provide an escalation path described in the dispute clause.

Contact support via live chat or email and request closure. We verify your identity, settle any pending withdrawal, and then deactivate the account. Remaining balances are returned to your registered e-wallet — DANA, OVO, or GoPay — depending on which you last used.

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